| Message or problem | What it means / what to do |
|---|---|
| ”Your password is incorrect or this account doesn’t exist.” | Check the email for typos, or use Forgot password. |
| ”This email is already in use.” | An account already exists for this email. Sign in, or reset the password. |
| ”A company with the same country and company registration number already exists.” | Someone from your company already registered. Ask your colleagues, or contact support. |
| ”Verification code incorrect.” / “The verification code has expired.” | Re-type the code, or click Resend code to get a new one. |
| I didn’t receive the verification code | Wait a minute, check your spam folder, then click Resend code. |
| ”This account has been blocked.” | Contact help@supplier-connect.io. |
| I can’t sign an NDA | Your organization needs a Legal Representative name. Add it under Organization. |
| ”Unable to upload file / image.” | Files must be at most 10 MB. Images must be JPG, PNG or WebP; documents PDF (or PNG/JPG/DOCX/TXT where stated). |
| A supplier’s details say Connect to unlock | Some information is only visible once the supplier has accepted your portal invitation. |
| ”You have reached the maximum number of invitations for the last 24 hours.” | Referral invitations have a daily limit. Try again tomorrow. |
| ”Please wait before resending this invitation.” | You can resend a referral invitation 1 hour after the last send. |
| I chose the wrong mode | Add the other mode with Create Client profile / Create Supplier profile. See Switching modes later. |
FAQ & troubleshooting
What common error messages mean and what to do about them.
Still stuck? Use Help Center in the app (you can attach screenshots), or email help@supplier-connect.io. See Contact support.