> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supplier-connect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & troubleshooting

> What common error messages mean and what to do about them.

| Message or problem | What it means / what to do |
| - | - |
| *"Your password is incorrect or this account doesn't exist."* | Check the email for typos, or use **Forgot password**. |
| *"This email is already in use."* | An account already exists for this email. **Sign in**, or reset the password. |
| *"A company with the same country and company registration number already exists."* | Someone from your company already registered. Ask your colleagues, or contact support. |
| *"Verification code incorrect."* / *"The verification code has expired."* | Re-type the code, or click **Resend code** to get a new one. |
| I didn't receive the verification code | Wait a minute, check your spam folder, then click **Resend code**. |
| *"This account has been blocked."* | Contact [help@supplier-connect.io](mailto:help@supplier-connect.io). |
| I can't sign an NDA | Your organization needs a **Legal Representative** name. Add it under **Organization**. |
| *"Unable to upload file / image."* | Files must be at most 10 MB. Images must be JPG, PNG or WebP; documents PDF (or PNG/JPG/DOCX/TXT where stated). |
| A supplier's details say **Connect to unlock** | Some information is only visible once the supplier has accepted your portal invitation. |
| *"You have reached the maximum number of invitations for the last 24 hours."* | Referral invitations have a daily limit. Try again tomorrow. |
| *"Please wait before resending this invitation."* | You can resend a referral invitation 1 hour after the last send. |
| I chose the wrong mode | Add the other mode with **Create Client profile** / **Create Supplier profile**. See [Switching modes later](/onboarding/switch-modes#switching-modes-later). |

Still stuck? Use **Help Center** in the app (you can attach screenshots), or email [help@supplier-connect.io](mailto:help@supplier-connect.io). See [Contact support](/account/contact-support).


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